Why am I not getting my emails and what is whitelisting? Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.  Whitelisting is the process that your email provider makes you go through in order to ensure that our emails are wanted and not just spam. We hate to bother you like this, but have no control over what happens to our emails after they are delivered. It would be like sending a letter to a friend and the mailman refused to put it in your friend’s mailbox. You wouldn’t know the letter had not been delivered unless your friend told you. We support fully the anti-spam actions by all mail servers and ISPs, but sometimes they can go overboard and block messages that you want, even the ones from your friends and family. How can I whitelist Fidelity Independent Adviser? Most email systems these days send messages to two different folders, your inbox, and another folder for messages that are believed to be spam. This folder is sometimes called the “spam” folder or “bulk mail” folder. If you search this folder and find any of our messages, please use your systems method for marking our email as a legitimate message. Most often this is done by clicking on a “not spam” button. After doing this a few times, our messages will come to your inbox. Email providers usually do offer some way to ensure that messages are delivered to your inbox. For example, major email providers like AOL and ATT will most likely send a message to your inbox if the sender's email is in your address book, so: Please put info@fidelityadviser.com into your address book. (this can usualy be done by opening one of our emails and clicking "add address") In most cases this will help, but you may have to take some additional steps to ensure delivery to your inbox. These steps will vary depending on your email provider: AOL If you're using AOL, you can ensure that your Fidelity Adviser is delivered to your Inbox by setting your Mail Controls. Here's how: Go to Keyword Mail Controls. Select the screen name we're sending your Fidelity Adviser to. Click Customize Mail Controls For This Screen Name. In the section for "exclusion and inclusion parameters", include all of these domains: info@fidelityadviser.com Or Select Allow email from all AOL members, email addresses and domains. Click Next until the Save button shows up at the bottom. Click Save. Yahoo! To ensure that your Fidelity Adviser is delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how: Open your Yahoo mailbox. Click Mail Options. Click Filters. Next, click Add Filter. In the top row, labeled From header, make sure "contains" is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter: info@fidelityadviser.com At the bottom, where it says Move the message to:, select Inbox from the pull-down menu. Click the Add Filter button again. Hotmail If you are using Hotmail, you can ensure that your Fidelity Adviser is delivered to your Inbox by adding our "From" address to your Safe List. Here's how: Click the Options tab. Select Safe List. (It's under the heading Mail Handling.) In the space provided, enter: info@fidelityadviser.com Click Add. When you see the address you entered in the Safe List box, click OK. Others Many other e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to white-list the people you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting your Fidelity Adviser or want to make sure you continue to receive your Fidelity Adviser in the future, you can do something about it. Contact the customer service people or the Postmaster at the company that provides your e-mail or Internet connection (you’re ISP). Explain to them that the Fidelity Adviser is e-mail that you asked for and value. Ask them if they can white-list the Fidelity Adviser. They'll probably ask you for some information about us. Here's what to tell them: Sending Address: If they ask for our address, give them: info@fidelityadviser.com IP Address: If they ask for our sending IP address, tell them: 64.192.210.124 If you are still having trouble, try moving the message to your 'inbox' or forwarding the message to yourself. If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all emails from info@fidelityadviser.com If your ISP does not allow you to whitelist a domain, they are violating your basic right to receive e-mail from whomever you want. There are many other, customer-focused, ISPs and free web-based email providers who would love to have your business.